Gwyn Bevan and Christopher Hood, “What’s Measured Is What Matters: Targets and Gaming in the English Public Health System”, Public Administration 84, no. 3 (2006), pp. 517–53.
Paula Chatterjee and Karen E. Joynt, “Do Cardiology Quality Measures Actually Improve Patient Outcomes?” Journal of the American Heart Association (February 2014). Несколькими годами ранее ту же самую проблему отметил Ричард Ротстейн: Richard Rothstein, “The Influence of Scholarship and Experience in Other Fields on Teacher Compensation Reform,” pp. 87–110 in Matthew G. Springer (ed.), Performance Incentives: Their Growing Impact on American K-12 Education (Washington, D.C., 2009), p. 96; расширенная версия называлась Holding Accountability to Account: How Scholarship and Experience in Other Fields Inform Exploration of Performance Incentives in Education, National Center on Performance Incentives, Working Paper 2008–04, February 2008.
Bevan and Hood, “What’s Measured Is What Matters”.
Исключением является работа: Richard Rothstein, Holding Accountability to Account. Также ценна работа: Adrian Perry, “Performance Indicators: ‘Measure for Measure’ or ‘A Comedy of Errors’?” in Caroline Mager, Peter Robinson, et al. (eds.), The New Learning Market (London, 2000).
Laura Landro, “The Secret to Fighting Infections: Dr. Peter Pronovost Says It Isn’t That Hard. If Only Hospitals Would Do It,” Wall Street Journal, March 28, 2011, и Atul Gawande, The Checklist Manifesto (New York, 2009).
Льюис М. MoneyBall. Как математика изменила самую популярную спортивную лигу в мире. – М.: Манн, Иванов и Фербер, 2014.
Michael Lewis, Moneyball: The Art of Winning an Unfair Game (New York, 2003).
Chris Lorenz, “If You’re So Smart, Why Are You under Surveillance? Universities, Neoliberalism, and New Public Management”, Critical Inquiry (Spring 2012), pp. 599–29, esp. pp. 610–11.
Jonathan Haidt, The Righteous Mind (New York, 2012), p. 34 и далее.
Об отчете комиссии Спеллингс см.: Fredrik deBoer, Standardized Assessments of College Learning Past and Future (Washington, D.C.: New American Foundation, March 2016).
Jerry Z. Muller, The Mind and the Market: Capitalism in Modern European Thought (New York, 2002) и курс лекций, прочитанный Джерри Мюллером для Teaching Company: “Thinking about Capitalism”. См. также Robert K. Merton, “The Unanticipated Consequences of Purposive Social Action”, American Sociological Review 1 (December 1936), pp. 894–904; и Merton, “Unanticipated Consequences and Kindred Sociological Ideas: A Personal Gloss”, в книге: Carlo Mongardini and Simonetta Tabboni (eds.), Robert K. Merton and Contemporary Sociology (New Brunswick, N.J., 1998), pp. 295–318; Robert K. Merton and Elinor Barber, The Travels and Adventures of Serendipity (Princeton, 2004).
Как отмечает Алфи Кон, «как только социальные психологи начинали признавать вред внешних мотиваторов, эта идея исчезала из публикаций в сфере управления». Kohn, Punished by Rewards (New York, 1999), p. 121.
Термин использован Брюсом Чарлтоном: Bruce G. Charlton, “Audit, Accountability, Quality and All That: The Growth of Managerial Technologies in UK Universities”, в книге: Stephen Prickett and Patricia Erskine-Hill (ed.), Education! Education! Education! Managerial Ethics and the Law of Unintended Consequences (Thorverton, England, 2002).
Fabrizio Ferraro, Jeffrey Pfeffer, and Robert L. Sutton, “Economics Language and Assumptions: How Theories Can Become Self-Fulfilling”, Academy of Management Review 30, no. 1 (2005), pp. 8–24.
Tom Peters, “What Gets Measured Gets Done” (1986), http://tompeters.com/columns/what-gets-measured-gets-done/.
Последней формулировкой я обязан профессору Полу Колльеру.
Charlton, “Audit, Accountability, Quality and All That”, pp. 18–22.
В числе полезных попыток обобщить эти отрицательные последствия – статьи Колина Тэлбота: Colin Talbot, “Performance Management”, pp. 491–517 в книге: Ferlie, Laurence E. Lynn, Jr., and Christopher Pollitt (eds.), The Oxford Hand-book of Public Management (New York, 2005), pp. 502–4; и Майкла Пауэра: Michael Power, “The Theory of the Audit Explosion”, pp. 326–44, в той же книге, см. особенно p. 335.
William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (New York, 1963).
Bevan and Hood, “What’s Measured Is What Matters”.
Процитировано в книге: Diane Ravitch, The Death and Life of the Great American School System (New York, 2010), p. 160. См. также: Chris Shore, “Audit Culture and Illiberal Governance: Universities and the Culture of Accountability”, Anthropological Theory 8, no. 3 (2008), pp. 278–99; Mary Strathern (ed.), Audit Cultures: Anthropological Studies in Accountability, Ethics and the Academy (London, 2000).
Alison Wolf, Does Education Matter? Myths about Education and Economic Growth (London, 2002), p. 246. C. A. E. Goodhart, “Problems of Monetary Management: The UK Experience” (1975), pp. 91–121 in Goodhart, Monetary Theory and Practice (London, 1984).